❤️ 96won committed to Responsible Gaming — your safety and well-being are our top priority. 🛡️ Use the tools Deposit Limit & Loss Limit in your account to manage your gaming spending responsibly. ⏸️ Need a break? Activate Voluntary Break or Self-Exclusion in your 96won account settings. 📞 Need help? Contact support 96won 24/7 or visit our FAQ page. ❤️ 96won committed to Responsible Gaming — your safety and well-being are our top priority. 🛡️ Use the tools Deposit Limit & Loss Limit in your account to manage your gaming spending responsibly. ⏸️ Need a break? Activate Voluntary Break or Self-Exclusion in your 96won account settings. 📞 Need help? Contact support 96won 24/7 or visit our FAQ page.
  1. Home
  2. Responsible Gaming
96WON'S COMMITMENT · SINCE 2018

Responsible Gaming — Safe Entertainment Start Here

96won believes that playing at an online casino should always remain a fun and entertaining activity — not a source of financial or emotional stress. This page provides all the information, control tools, and support resources you need to keep playing smart and responsibly.

View My Control Tools Test Yourself
96won's Promise to Malaysian Players
Free control tools for all members
Deposit, loss, time limits & self-exclusion
Trained 24/7 support team
Identifying & supporting at-risk players
Strict age verification
Only players aged 21 and above are permitted
No pressure to keep playing
Wins & losses are your choice
Full compliance with Malaysian law
Responsible & ethical operations
0
Members Using Deposit Limit Tool
0
Active Loss Limits This Month
0
Voluntary Breaks Activated in 2026
0
Responsible Support Hours

Our Principles

96won's Six Principles of Responsible Gaming

Every aspect of the gaming experience at 96won is designed with your well-being as a player in mind — not merely to maximise revenue.

Entertainment, Not Dependency

All online casino games at 96won — whether slots, live baccarat, blackjack, or virtual sports like Malaysia Super League football — are designed purely for entertainment. They are not an investment strategy or a solution to financial difficulties.

Spend Within Your Means

Only use disposable income you can afford for entertainment. Never play with borrowed money, emergency savings, or funds intended for essentials such as rent, utility bills, or family meals.

Manage Your Playing Time

Set a time limit before starting each session. Take regular breaks, especially during longer sessions. Don't let gaming interfere with your sleep, work, family, or important social activities in your daily life.

Accept Outcomes Calmly

Losing is part of the game. Never try to "chase your losses" by doubling your bets or playing longer than you planned. Each game round is independent and its outcome is not influenced by previous rounds.

Don't Play When You're Struggling

Avoid playing when you are stressed, feeling low, drowsy, or under the influence of alcohol. Decisions made when you are emotionally or physically compromised tend to be poor ones and can lead to regret.

Seek Help Without Shame

Asking for help is a sign of strength, not weakness. If you feel that gaming is beginning to affect your life, reach out to the 96won support team or someone you trust. The sooner you act, the easier it is to address.

Control Tools

96won's Five Responsible Gaming Tools

All these tools free and available directly in your 96won account settings. You can activate or adjust these settings at any time — no questions asked.

Deposit Limit
Set a maximum amount you can deposit into your 96won account over a daily, weekly, or monthly period. Once the limit is reached, the system will automatically decline any further deposits until the next period begins.
  • Log in to your 96won account.
  • Go to Settings → Game Controls.
  • Select "Deposit Limit" and set your amount (e.g. RM200/week).
  • Verify via the OTP sent to your mobile phone.
Loss Limit
Set a maximum amount you are comfortable losing within a given period. Once your losses reach the limit you have set, your account will be blocked from placing new bets until the limit period resets.
  • Go to Settings → Gaming Controls in your account.
  • Select "Loss Limit" and choose a period (daily/weekly/monthly).
  • Enter your maximum loss limit amount (e.g. RM300/month).
  • Limits take effect immediately upon confirmation.
Playing Time Limits
Set a daily session time limit. Once your play time reaches the limit you've set, the system will send a reminder and prompt you to confirm whether to continue or end the session.
  • Go to Settings → Game Controls.
  • Select "Session Time Limit" and choose a duration (e.g. 2 hours/day).
  • Choose whether you'd like a reminder or an automatic session end.
  • Save changes with OTP verification.
Voluntary Break
Take a break from the 96won platform for a duration you choose. While a break is active, you will not be able to log in or place any bets. Your existing credit balance remains safe and can be withdrawn once the break ends.
  • Choose your break duration: 24 hours, 7 days, 30 days, 90 days, or a custom period.
  • Break activates immediately upon confirmation.
  • Breaks cannot be cancelled before the period ends.
  • You will be contacted before your break ends for a safety check-in.
Self-Exclusion
For those who need a stronger measure — self-exclusion permanently closes access to your account, or locks it for a minimum period of 6 months. This is the most powerful tool available and cannot be reversed during the chosen period.
  • Contact 96won support via live chat or email.
  • Specify the exclusion period (6 months, 1 year, or permanent).
  • Processed within 24 hours after identity verification.
  • Any remaining credit balance will be returned through the standard withdrawal process.
Real-Time Reminders
Enable automatic notifications to be sent to your email or mobile phone when you are approaching a set limit, have reached a certain amount of playing time, or when unusual activity is detected in your account.
  • Enable it in Settings → Game Control Notifications.
  • Choose your alert type: deposit limit, loss limit, or session time.
  • Choose your notification channel: email and/or SMS.
  • Alerts are sent in real time once a threshold is reached.

All 96won control tools are accessible directly in your account under the Settings → Responsible Gaming Controls. Any questions about how to use these tools can be sent to support@96won.ws or via 24/7 Live Chat.

Check Yourself

Are You Playing Responsibly?

This brief questionnaire — adapted from international responsible gaming guidelines — helps you honestly assess your relationship with gambling. There are no right or wrong answers. It is intended as a personal guide for you alone.

If you answered "Yes" to most of these risk questions, we encourage you to reach out to the 96won support team to discuss the options available to you.

Score Guide
0–2 Yes: Playing responsibly
3–4 Yes: Keep a close eye on your gaming habits
5+ Yes: Please seek support immediately
Self-Assessment Questionnaire — 96won
1. Have you ever played beyond the amount of money or time you originally planned?
Yes No
2. Have you ever lied to family or friends about your gaming activity or how much money you have spent?
Yes No
3. Do you play to escape problems, anxiety, work stress, or feelings of sadness?
Yes No
4. Have you ever felt guilty or regretful after playing, and felt the urge to stop but were unable to?
Yes No
5. Has gaming ever affected your personal relationships, work performance, studies, or financial responsibilities?
Yes No
6. Have you ever borrowed money, sold belongings, or dipped into emergency savings to keep playing?
Yes No

Warning Signs

10 Signs You Should Stop & Seek Help

Problem gambling usually develops gradually. Recognising the early signs is the single most important first step toward getting help before things get worse.

Contact Our Support
01
Thinking about gaming constantly — during work, meals, or time with family.
02
Needing to bet larger amounts over time for the same level of enjoyment.
03
Repeatedly failing when trying to stop or cutting back on gaming even after resolving to do so.
04
Feeling restless, irritable, or anxious when unable to play for a period of time.
05
Chasing losses — attempting to win back lost money by placing larger bets.
06
Hiding gambling activity from a partner, parents, or friends.
07
Neglecting important responsibilities such as bill payments, rent, or car instalments just to keep playing.
08
Borrowing money from family, friends, or using credit facilities to fund your gaming.
09
Personal and professional relationships affected — arguments with a partner or a decline in work performance.
10
Continuing to play despite knowing it is causing harm to yourself or those you care about.

FAQs

Responsible Gaming Questions

Still have questions? We have answers. For anything not covered here, contact our 96won support team, available 24/7.

All FAQs

Limits designed to protect you (deposit, loss, and time limits) can be reduced immediately. However, to increase or remove a limit, a mandatory waiting period applies — 7 days for deposit and loss limits, and 24 hours for time limits — to ensure your decisions are considered rather than impulsive. Voluntary breaks and self-exclusions cannot be cancelled before the chosen period ends.

All credit balances in your account will be frozen while self-exclusion is active. You may still submit a withdrawal request to the 96won support team to recover your funds via your original payment method, such as Touch 'n Go, DuitNow, or FPX. This process typically takes 3–5 business days for security verification purposes.

If you are concerned about someone close to you, the most effective approach is to speak with them honestly and without judgment. Choose a calm moment, use supportive rather than accusatory language, and offer to accompany them in seeking help. You can also reach out to the 96won support team for guidance on how to help your loved one.

A voluntary break is a temporary time-out — you choose the duration (24 hours to 90 days) and access to your account is automatically restored once the period ends. Self-exclusion, on the other hand, is a stronger and more permanent or long-term measure (minimum 6 months), where access will not be restored until you contact our team after the period ends and complete an additional verification process. Self-exclusion is suitable for those who genuinely feel they need an extended break from gaming.

Yes, absolutely. All communications relating to responsible gaming and requests for assistance are strictly confidential and accessible only to authorised 96won support staff. This information is not shared with any third party and is protected under our Privacy Policy, which complies with Malaysia's PDPA 2010.

Get Help

You Don't Have to Face This Alone

Asking for help is a bold and wise step. The 96won support team and the external support channels we recommend are available to assist you at any time.

Important: If you or someone you know is experiencing serious distress due to a gambling problem, please seek help immediately. The 96won support team is available 24/7 by email support@96won.ws or Live Chat within the platform.

96won Live Chat

Chat with our support agents in Bahasa Malaysia — 24 hours a day, 7 days a week, including public holidays.

Response time: < 2 minutes
Support Email

Send our team a confidential email. Every enquiry is handled with empathy and professionalism.

support@96won.ws
Professional Counselling

96won can connect you with certified Malaysian counsellors at no cost for an initial assessment and guidance.

Free for all 96won members
Account Management

Activate limits, take a break, or set up self-exclusion directly in your account — or contact us and we'll help process it within 24 hours.

Within 24 hours

Play Smart. Play Safe at 96won.

Join 500,000+ Malaysian players enjoying online casino entertainment responsibly at 96won. Register today, set your limits from the start, and enjoy a safe, fun, and controlled gaming experience.

Register Responsibly Log In

21+ only · Min deposit RM10 · Free control tools · 24/7 Bahasa Malaysia support

96won's Responsible Gaming Commitment
5 free control tools for all members
Free counselling support
Strict age verification (21+)
Trained 24/7 support team
Self-exclusion, no questions asked
Bahasa Melayu